Little Willow Bank – Booking Terms and Conditions

Please read these terms carefully before confirming your reservation. By booking, you agree to these conditions. If anything is unclear, please contact us for clarification.

1. Contract of Booking

  • A contract between you (the lead guest) and Little Willow Bank is formed when we receive your deposit or full payment and issue a booking confirmation with your holiday dates.

  • The contract applies to you and all members of your party. It is your responsibility to ensure all guests are aware of and agree to these terms.

  • Failure to comply, or to disclose relevant information, may result in termination of your booking without refund.

2. Payment Terms

  • An initial non-refundable deposit of £100 plus 20% of the booking total is required within 24 hours of booking. Payment instructions will be emailed.

  • The remaining balance is due 60 days before arrival. A reminder will be sent a few days before the due date.

  • Bookings made within 60 days of arrival require full payment immediately.

  • If payment is not received by the due date, your booking will be treated as a cancellation (see Section 5).

3. Damages & Security Deposit

  • We no longer hold a standard damages deposit for most bookings. Instead, please use the honesty box in the apartment to cover any breakages or damage. Leave a note so we can replace items promptly.

  • If you are bringing a dog or a child under 5, then a £100 refundable security deposit will be required at the time of booking, and will be held in addition to the cost of the booking. This deposit will be returned to you within 7 days of checkout.

  • This deposit may be used for:

    • Breakages or damage

    • Excessive cleaning

    • Missing or damaged items

    • Lost keys or gate remotes (£30 charge)

    • Smoking or vaping inside the property

    • Unauthorised pets

  • Serious damage that prevents us from honouring later bookings may result in a claim for additional costs.

4. Guest Information

  • We require the names, ages, and contact details of all guests staying. Only those listed on the booking form may occupy the property.

Occupancy & Pricing

  • Prices are based on two adults sharing.

  • 10% discount for single occupancy.

  • Infants under 2 years stay free (travel cot available on request; please bring your own bedding).

  • Children up to 12 years can be accommodated on a Z-bed for £20 per night. The bed is not suitable for older children.

  • Maximum occupancy is 2 adults and 1 child.

Discounts & Short Stays

  • 10% discount for stays of 7 nights or more.

  • Single-night stays are not usually accepted but may be considered on request.

Visitors

  • Day visitors may be allowed with prior approval.

  • Overnight visitors are not permitted.

5. Cancellations & Refunds

  • Cancellations must be made in writing. Refunds are calculated as follows (excluding the non-refundable £100 deposit):

Days Before Arrival % of Balance Retained
More than 60 days No charge
45–59 days 40%
30–44 days 50%
15–29 days 75%
3–14 days 90%
0–2 days 100%

  • If we rebook your cancelled dates, you will be refunded the amount paid (less a 5% admin fee and any difference in price).

  • We strongly recommend travel insurance. If you choose not to take insurance, you accept responsibility for any resulting loss.

6. Cancellations by Little Willow Bank

  • If we must cancel due to unforeseen circumstances, you will receive a full refund of any payments made.

  • If government restrictions (e.g. local lockdowns) prevent you from travelling or force us to close, a full refund will also be given.

  • Our liability is limited to the amount paid by you.

7. Arrival & Departure

  • Check-in: from 3:00pm

  • Check-out: by 10:30am

  • Late check-out may be possible by prior arrangement and is subject to availability.

8. House Rules

  • No smoking or vaping inside the property.

  • No parties or events.

  • Guests under 18 must be supervised at all times.

  • Furniture must not be moved between rooms or outside.

  • Please remove shoes indoors (especially muddy footwear).

  • Please wash up before departure, or run the dishwasher.

  • Bath towels are not for beach use (beach towels available on request).

  • Always lock the apartment when going out and close windows (except skylights).

  • Turn off lights and appliances when not in use.

  • Fireworks, Chinese lanterns, fire pits, candles, and portable BBQs are strictly prohibited.

  • Unreasonable noise (especially 10pm–7am) may result in termination of your stay without refund.

9. Pets

  • We welcome one well-behaved dog for £20 per stay (service animals are always permitted).

  • Rules for dogs:

    • Must be booked in advance.

    • Always on a lead outdoors.

    • Not allowed on beds or sofa.

    • Clean muddy paws using the outdoor tap/towels provided.

    • Must not be left alone in the property.

    • Owners must pick up after their dogs.

  • Excessive cleaning or unauthorised pets may incur a £50+ fee.

  • You are responsible for any damage caused by your dog.

10. Damages & Breakages

  • Please treat the property with care.

  • If you break or damage something, please leave a note and make a reasonable contribution in the honesty box.

  • You are liable for any breakages, damage, or excessive cleaning. Serious damage may result in additional charges.

11. Parking & Access

  • Maximum 2 vehicles in designated spaces only.

  • Do not block the garage or gate.

  • Gates lock at 9:30pm — you’ll need the remote if returning late.

  • Replacement gate remote = £30.

12. EV Charging

  • A dedicated EV charging point is available (not suitable for trickle/granny chargers).

  • Charging is subject to availability — please request in advance as our household EVs take priority.

  • Rates vary by time of day (approx. 35p/kWh daytime, 9p overnight).

  • Use is at your own risk. We are not liable for damage unless caused by our negligence.

  • You are responsible for any damage caused to the charger.

13. Wi-Fi & Entertainment

  • Wi-Fi is provided for reasonable, lawful use only.

  • Complimentary access to Sky TV (Movies & Entertainment), Netflix, Amazon Prime, and Disney+.

  • Guests must not make purchases on these services.

14. Property Access & Safety

  • We (or our representatives) may enter the property at reasonable times for maintenance or inspections.

  • You may not re-let or sublet the property.

  • All furnishings and items must remain in the property.

  • Guests are responsible for supervising children at all times.

15. Complaints

  • Please raise any issues immediately during your stay so we can resolve them.

  • Complaints raised after departure cannot be considered.

By confirming your booking, you acknowledge that you have read, understood, and agreed to these terms.